Description

-Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

-Defines precisely guest requirements and ensures that the guest services offered
corresponds effectively to their requests.

-Provides after-sales service and in particular to ensure all guests complaints are
taken seriously and discussed with the respective departments if necessary.

-Receives in the hotel any important guests whom he has approached.

-Negotiates prices with the clients.

-Confirms verbal proposals in writing.

-Ensures that all complaints are reviewed, investigated and follow-up action is
initiated.