Job Description :

•To be an ambassador of the Front Office and of the hotel, in and outside the work place.
•To ensure the efficient running of the night operations in the hotel.
•To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility.
•To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role.
•To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and recording it.